Return rates, which have historically been 10 percent to 15 percent, are now surpassing 20 percent and approaching 30 percent
Returns Management Services
Return rates, which have historically been 10 percent to 15 percent, are now surpassing 20 percent and approaching 30 percent (Source: The Yankee Group).
Zoyto Services’ proprietary order management platform processes all return requests and is an exceptional returns management system. The system is highly adaptable and can process return requests via phone, fax, e-mail as well as the web. The system gathers the necessary information from the customer in order to determine if the return is warranted or not. These guidelines are pre-defined by the merchant. Every returns program varies, however certain guidelines seem to remain consistent, usually by a Return Materials Authorization process.
Return Material Authorization (RMA)
Once the return request has been qualified, a Return Materials Authorization Number (RMA) is created and given to the customer as well as the required return instructions.
The RMA is a unique identifier that allows Zoyto Services to track the merchandise throughout the entire reverse logistics cycle (receiving, disposition, and crediting) and allows for quicker processing of the inbound merchandise.
Once Zoyto Services receives the returned merchandise, the RMA code is scanned and the merchandise is inspected. During this process, the inspector confirms the reason for the product being returned as well as the condition of the product. The condition of the product determines the disposition code that is assigned to the merchandise. Production will then make the necessary arrangements for the product such as physical inspection, unit testing, possible cleaning & repackaging for resell, restocking of the unit as B Stock, repair, or product quarantine for recycling purposes.
Summary Of Services
- System Integration
- Receipt Management
- Inbound Quality Control
- Quarantine of Defective Material