zCRM

Zoyto Services’ system utilizes state-of-the-art scripting solutions and skill based routing systems, assuring superior customer interaction and corporate brand representation.

Zoyto’s CRM System

 

Zoyto Services’ in-house developed software equips our CSRs with the necessary tools to ensure personalization throughout the customer care process. Zoyto Services’ system utilizes state-of-the-art scripting solutions and skill based routing systems, assuring superior customer interaction and corporate brand representation.  On average our CSRs receive 104 hours of training and have constant, direct supervision.  We provide services in English, Spanish and French.

Our system also stores a customers’ historical data, providing the CSR with sufficient information to effectively consult with the customer on future purchases. A customer’s preferences are well documented, offering a CSR with higher cross-sell and up-sell opportunities, thus increasing bottom line results. This software platform is integrated into our traditional contact center as well as our virtual customer care solution, continuously documenting customer interaction at all times.

Data Mining

Zoyto Services’ CRM platform and data-mining techniques help our clients evaluate a campaign’s overall performance and better understand transactional and behavioral indices. This supportive data can be used to better forecast future campaign results. By constantly monitoring a campaign or a succession of campaigns, we will be able to continuously identify relationships within the data. Zoyto Services will be looking for associations, sequences, patterns or clusters that will enable any type of forecasting or that could lead to reasonable predictions. With the identification of such correlations, future campaign results can be predicted, thus maximizing the overall success of your promotional campaigns.

CRM and Order Management

Each order created is instantly linked to a customer record in our built in CRM system. This allows you to keep a complete history of customer orders, offer special incentives to certain customer segments, provide loyalty bonuses and run targeted email marketing campaigns to existing customers.

This flexibility makes it easier for you to track, monitor and manage the return on investment (ROI) for each customer, helping improve your profitability and growth.